Frequently Asked Questions

General

What is codrsync?

codrsync is a cloud development platform that gives you a ready-to-use workspace with Claude Code (AI) built in. You don't need to install anything locally — just open your browser, start a workspace, and begin building.

Do I need my own API key?

No. Free trial and paid plans include Claude Code access. If you prefer, you can use BYOK (Bring Your Own Key) mode with your own Anthropic API key for unlimited sessions.

What programming languages are supported?

The workspace comes with Node.js, Python, Go, Rust, and common dev tools pre-installed. Claude can write code in any language — the workspace supports anything you can run on Linux.

Is my code private?

Yes. Each workspace is an isolated container. Your files are not shared with other users. Code is stored on encrypted volumes and deleted when you remove your workspace.

Workspaces

How long does a free trial last?

Free trial sessions are 30 minutes. After the session ends, your workspace is paused and files are preserved. You get one free trial per 30 days.

Can I save my work?

Yes. Your files persist when a workspace is paused. You can also:

• Push to a Git remote (git push)
• Download files through the file manager
• Use the CLI to sync files locally

What happens when my session expires?

The workspace is paused automatically. Your files and conversation history are preserved. You can resume later (paid plans) or start a new session.

Can I run multiple workspaces at once?

Currently, each user can have one active workspace at a time. Start a new one after stopping or pausing the current one.

Billing

What plans are available?

Can I cancel anytime?

Yes. Cancel from your dashboard at any time. Your subscription remains active until the end of the billing period.

Do I keep my files after canceling?

Workspaces are archived for 30 days after cancellation. You can download your files during this period.

Technical

What's in the workspace?

Every workspace includes:

• Ubuntu Linux (ARM64)
• Node.js 20 LTS
• Python 3.11
• Git, curl, wget
• VS Code Server (optional)
• Claude Code CLI

Can I install packages?

Yes. You have full sudo access. Use npm, pip, apt, or any package manager. Installed packages persist within the session but may need to be reinstalled after a pause/resume.

How do custom domains work?

Pro+ users can point their own domain to a workspace. Add a CNAME record pointing to ws.codrsync.dev and configure the domain in your workspace settings.

Is there a CLI?

Yes. Install it with:

bash
npm install -g codrsync

See the CLI Usage guide for details.

Troubleshooting

My workspace won't start

Common causes:

• Server at capacity — all slots are in use. Wait a few minutes and try again
• Trial cooldown — free users get one trial per 30 days
• Network issues — check your internet connection

Claude isn't responding

If the chat interface shows no response:

1. Check the connection indicator in the top bar
2. Try refreshing the page
3. If the workspace is paused, resume it first

I lost my files

Files persist across pause/resume cycles. If your workspace was deleted:

1. Check if an archive exists in your dashboard
2. Contact support if you need help recovering data